non collection and payment

[moigo4474_nohlhngv2]

Hi.

I sold two items on 26th and 27th December.

I specified cash on collection.

Neither buyers have even replied to my messages to arrange collection.

I therefore presume the don't want to follow through with the sale, so would like to cancel these sales and re-list them.

Please give me any advice you can.

Thanks.

Moira

[redwick1 · Accepted solution]

If you have a non payer you open a non payment dispute at the bottom of the page under Resolution Centre.

You can open one after 2 days and close after another 4 days.

You get your final value fees back the non payer gets a strike and neither of you can leave feedback.

If you dont do this then ebay do not know you did not get paid and you have to pay the fees.

You have 32 days to open a dispute

Once you have done that then you can relist

YOu may have a problem due to lockdown for collection items are if you are in tier 4 then people should not be doing collection 

You are in London and that is Tier 4 as is a lot of the country now

[moigo4474_nohlhngv2 · Accepted solution]

Fast response with clear advice for me to follow.