fraudulent returns, no seller protection

[mclovinmonkfish]

Hi,

I have been a seller on and off on ebay for around 4 years now, unfortunately I have now been a victim a giant loophole within your system and think my selling days will come to an end. You see I recently fell victim to the fraudulent returns scam which even though it states in your terms of service I would get my money back if i were not returned the same item. However ebay refunded the thief, after admitting i was defrauded may i add,  and still took over £600 from me leaving me in debt also declining all my appeal requests even after an action fraud reference number was given. The employees at paypal who have been chasing me about this debt say this this is an awfull situation however the responsibility of resolving this case and getting my money back lies with eBay. I have been in contact with ebay for over a month now and most staff give me different, mostly automated responses that dont really help me at all. 

I know i have been told to take this matter to court but what happens if he still does not pay then? and alo does ebay pay for the court fees and bailiff fees since they refuse to resolve this. 

I also provided eBay with the live unboxing of the package returned which was just shrugged off ("as only legal offices can take evidence into account" which means that claims in general are illegal in my understanding of this )

 anyone had similar experiance with ebay not giving any help, i cant even contat them via email as it looks like i have been blacklisted, and managed to get their money back?

Thanks

             John

[profgaz]

Just to confirm, they're Not our Terms, they are eBay's.

This is "Member to Member Support". There's no eBay staff here.

We All agreed to the eBay contract & that eBay's decision is final.

Sellers do have an hard time on eBay, especially when dealing with bad buyers.

If you decide to take any matter to court, it would be highly unlikely for you to receive support from eBay.

Although, if the police are involved, eBay would have to work with them.

eBay CS tend to read from a script & if the answer is not there, there's problems.

Also, much of the system is automated.

PayPal have real people to review cases and are generally more helpful.

If you have an admission within messages from a buyer who admits fraud, contact CS & ask for a manager.

The manager can then red the case information.

[mclovinmonkfish]

The buyer didnt addmit to fraud was clearly not that stupid, the police are involved however and ebay still do not work with me (given them a CRime reference number). I can no longer email ebay from my account either. I have asked to speak to a manager many times which i was told over 2 weeks ago i would recieve a callback however i never did. Paypal say the problem is with ebay and they cannot do anything about it hower the buyer also charged back wich paypal are working with the bank to stop.

[profgaz]

The next time you contact CS & ask for a manager, tell them you'll wait as they're likely to say there's none available.
Don't rely on them calling you back, its not in their interest.