cannot put tracking no on a return parcel to seller

[may8599]

help please, the seller agreed for me to return item - I am paying postage - I was originally going to use ebay - which gave me a tracking no. but I did not print the label - but instead took to post office and have a tracking receipt from post office.  now, ebay is not allowing me to put my post office tracking no in - which I need to do to give seller the details, and also record this on ebay, as I usually claim postage back from paypal.  Can anyone tell me have to do this please?

[**peaseblossom** · Accepted solution]

You have to contact ebay and ask them to change the tracking number on your return.   Go to My eBay and click on "Help & Contact", top left.  Scroll down to "Contact Us" and click on that. Select a topic, the nearest or any topic.  On the next page, on the lefthand side you should get a link for "Chat with us".   You may have to select different topics until you get the chat link but they will still help you.