buyer info

[dadin-6764]

Hello.

Sorry, new around here. Need help:

Sold an item, messaged him and he replied I had to mention postage...

I answered im to add 20 to purchase value... Is it correct? What do I have to do?

Heeeelllllpppppp....

Thank you!

mf

[redwick1 · Accepted solution]

You are in Portugal and on the UK site

You need to sign out of ebay.co.uk and then sign into the site for Portugal or ebay.com

I am not sure who you messaged with postage but you do need to sort it out.

Ask on your owm site and ask a proper question saying who wants to know postage

They should not have to ask it should be on the listing and you should not post economy you must send by a method that covers you for loss or damage. 

You have also added a reserve to some of your listing in the UK that would be very expensive and you pay the fees even if the item does not sell

[dadin-6764 · Accepted solution]

Thank you SOOOOO MUCH!!!!

I'm gonna try and follow up your instructions.
In fact, I was wondering why were my fees so high! 😕 😕 😕

Well, the message asking for postage came from the buyer.

May I just, ask, please, how do I choose the shipping method as suggested?

Thank you!
mf

[redwick1 · Accepted solution]

You have to weigh and measure the item with the packaging you are going to use
You then look either online or ebay to see which is the correct price and method of postage

I cant guide you to them as you are in Portugal but you will know your own postal services.

You should do all that before listing
The items you have on now are Free postage
That means the seller does not pay any postage
Did you include it in the item price

You also can not say no return of refund as if a buyer says Not as described then you would be forced by ebay to accept the item back. I assume it is the same in your country
You really do need to sign out of here and into ebay.com then go onto their question and answer thread on your own site.

[dadin-6764 · Accepted solution]

Hi, again.

Tank you for your kindness!...

What a mess... 😞

Let's see:
. I'm not being able to get out of the UK site. Even when I log in .com I get redirected to uk 😕
. yes, being completely honest, I increased listed items value in order to cover those expenses, Also, I'm just selling a few items. Not a professional seller...

[redwick1 · Accepted solution]

If on a computer try clearing cookies and cache by clicking on the Ctrl Shift and Delete keys on your computer
Restart your computer 
If that does not help then try another browser like Firefox or Chrome
If on the app then try a browser
Or try a computer

[plpmr]

these are the UK boards and your account is in  Portugal, best log into your designated site -   https://pt.ebay.com/