Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- eBay UK Community
- OLD Q&A Boards
- Answer Centre
- Member To Member Support DO NOT DELETE
- buyer changing their mind
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
buyer changing their mind
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
09-02-2021 2:24 PM
After winning an auction a buyer has messaged me saying they dont want the item and wont be paying for it. Im not sure what to do now?
Comments (0)
Comments (0)
0
Helpful
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
09-02-2021
2:50 PM
You can either cancel right away (the buyer would need to agree to that for it to work), or wait until 2 complete days after end of auction and do the Unpaid Item process as normal (closing after 4 days) which will give them a non-payment strike.
Both are done via More Actions, far right of item on your sold page on My ebay. Or on seller hub go to Orders find the transaction you want to cancel, and from Actions, select cancel order. More info about UI process:
Ask a question
Most Helpful Posts
