What should I do next

please can someone give me some advice? I have purchased a rain jacket for my boy.  it arrived very quickly. listing stated like new but I received the jcaket and it was stained and had some damage on it. so I contacted the seller and she said she has twins and will send the second one, then confirmed she did (been over a week and still nothing) and now they are  not even responiding to any of my msgs. 

they have 2 negative feedbacks where one item was damaged and she posted that her child little daughter never damages anything ... so now i doubt she actually has twins and the second jacket exist.

how long shall i wait before I contact ebay?

thank you all

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Answers (2)

tobiasd4
Experienced Mentor

Open ebay case for not as described, seller provides returns label, you post back for full refund.

DO NOT get replacement.

Escalate case after 3 working days if no label or refund.

Ignore seller excuses.

eBay Money Back Guarantee policy

fargvs
Experienced Mentor

Have you opened an 'Not as described' (damaged) case within 30 days  from item delivery date, escalate to eBay on 4th. day and continue to completion for a refund in full ? ... ignore any Seller pleas/promises/ requests to cancel the case  >

https://resolutioncentre.ebay.co.uk/

https://pages.ebay.co.uk/ebay-money-back-guarantee/

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