UPS wont send item to purchaser

[john*tacseven]

Hi, I sold an item in the UK to a US purchaser. I used UPS (as provided by eBay) and my delivery arrived at UPS in the US but they won't send it to the purchaser without contacting them first (never had this problem before). Needless to say, the eBay purchaser won't give me a contact number to pass on to UPS so I have now had to refund the purchaser, my item is still stuck at UPS, who apparently won't return it, and I am out of pocket for my sold item plus £30 postage. Anyone else had this problem? Tried to contact eBay directly but not found a way as my 'issue' was closed as soon as I refunded. Thanks

[john*tacseven]

Thanks for the responses - much appreciated. Unfortunately as the purchaser had been waiting several weeks I gave them a refund - looks like a bad move on my part. I did try eBay support who said once I've refunded they can't help me - so lesson learn't there!