Is the seller asking for these photos? You know it is not necessary to send any, and some sellers use this as a delaying tactic so you go over the timeline of 30 days to claim a refund.
So, just open the relevant case in the Resolution Centre, escalate on day 4 if not refunded beforehand, if the seller wants the item sending back first, they have to pay and provide that fully tracked return postage.
https://resolutioncentre.ebay.co.uk
Do not close the case early on any excuse or promise the seller makes, and do not forget to escalate.
