Returns Label

[andywilk2014]

Hi
I am just dealing with my first ever return FROM a buyer who doesn't want an item and needs to send it back to me in order that I might refund them.
I seemingly went through a process whereby I paid to have a label made out/sent to the buyer - it cost about £3+ I took this route in order to ensure I was compliant with Ebay's laws.

When I look at my Ebay account I cannot find concrete evidence that this has been done other than a process line showing a status of Return Started. Can I assume the 'labelling' has been automatically dealt with by Ebay? Do I need to take any further action until I received back the item, checked it over, then deal with the refund?
Thank you
Thanks

[redwick1]

If it was a return request then you  do not pay for the label the buyer pays and once returned you refund in full.

If it was a not as described then you pay the postage return.

You should have some indication the label was sent under Orders on the seller hub

I hope it was not one of those expensive items the postage was for.

UP to £20 ebay accept a RM 16 digit code or courier tracking

Over £20 up to £50 it has to be sent tracked

Over £50 it has to go special delivery with the appropriate compensation for loss of damage