Returned two item, only got refunded for one

[cmustard22]

Hi the other week I asked a question on here because I bought two item which were both broken and wanted to return both, the seller wasn't very coopertative in paying for return postage. She grudgling sent me a label to print out and I told her I was returning both the items and she said, okay you'll get a refund for both. 

I sent them in the package I reciueved them in, put the label on them which was tracked delievery, I have proof with the weight of the parcel that both items were there, yet I have only been refunded for one item. I'm really worried that she's not going to refund the other and because she's taken so long in complaining about posting them back ect.. the 30-day return is up on the item, even though it had been sent back. 

Is there anything I can do? I have sent her a message asking for the other item to be refunfed too but I don't know what else I can do.
TIA 

[cmustard22]

I have been told by ebay to return the item, even though I have clearly stated I have already return the item, but only then will I be able to get my refund. How can I when she already has this? I don't think ebay read my message I sent them at all

[**peaseblossom** · Accepted solution]

Ask eBay to check the return case for you and see what they suggest or can do to help.  You can use live chat or one of the phone options at the bottom of this:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

[cmustard22 · Accepted solution]

Thanks for your help, I've got into contact with ebay now and they're looking into it. For some reason the items aren't on the bought list anymore and it's really hard to find the items I bought.

[cmustard22 · Accepted solution]

I got into a live chat with a lady who looked into the problem, she said the system didn't pick it up as two returns so only sent one label through, but she's sorted it out for me and I have my full refund, I really thought I had lost the money as the seller wasn't responding to me anymore.

[**peaseblossom** · Accepted solution]

That's good news. 🙂

[red_magpie]

Your question is missing essential information.

Did you buy these as two separate transactions, or a single transaction for two items? If the former you should have opened two cases.

Did you open a case under eBay's money back guarantee? You say the 30 day period is up, but does this refer to the period to open a case or the period to escalate it?

I think the short answer is that if you opened a case for two items bought as a single transaction you should have been refunded for both. If you received only a single refund you need to phone eBay customer support.

If you didn't open a case or only opened one case where you should have opened two it's too late to do anything about this now.

[cmustard22]

Thanks for your reply, there were two items bought separately, I opened two cases, one a few days after the other and sent a message something like "Just so they're both open cases" But now I have no option to do anything with the return of that item and I'm not sure why.