Retracting bid - unexpected error

[ra_1852]

Hi all, the seller changed the model description of his item after I had placed a bid.

I tried retracting from the retract bid page but for the last 6 hours I've been getting 

"Unknown system error

An error has happened while processing the request."

I also messaged the seller and asked that he cancel the bid. He said he completely understands but didn't do it. I asked him to please cancel it again but he's not replying.

I have a hearing problem and filled out the hard of hearing customer help form but it says they'll get back to me within 48 hours. The auction expires in 1d 2hr and I understand I can only retract myself while there's at least 12.

What can I do at this stage?

[john1297576]

Seller cannot change te details after a bid has been place, although hey can add to description.

Keep trying to retract, as the circumstances make this a valid reason for retraction.

Seller could cancel your bid easily enough, it is rather foolish of him not to, as if you win, just pay.

When you receive the item open a   NOT AS DESCRIBED RETURN , seller will have to provide a Reply Paid label and on return give you a full refund.

Seller has the choice of cancelling bid now or having the considerable expence of paying outward postage, return postage and paypal fees. I know which of these is the most sensible thing to do.