Reporting eBay to UK Trading Standards

[michaelf2149]

eBay have lost me £14.99p because of a order I made 13/11/2020  the item was meant arrive on either the 17/11/2020 or 18/11/2020 and never arrived on either of those days , on the 19/11/2020 I contacted the seller and asked what the delay was they blame it on to Royal Mail and told me that they were not responsable I waited until the 20/11/2020 and the item had still not arrived , I then contacted the seller again and told them no longer wanted the item and going to refuse delivery when it arrived as it was for a customer of mine who's computer I was repairing and that the customer I had went took their computer elsewhere to be repaired because they were willing to wait any longer they had waited longer enough . The item then arrived on the 21/11/2020 at 11.41 am and at 11.46 am was marked return to sender that was a full 3 days later that the expected delivery date even which 17/11/2020 or 18/11/2020 I belivev that I was indeed within my rigths to refuse delivery as it was 3 days passed the delivery date given I tried to explain this to ebay in my appeal but it appears that they refused to investigate my claim for a my refund the item was refused delivery on 21/11/2020 and every time i contact the seller they tell me that it has not been return yet and refuse to give me my refund I have asked the seller politely for their full name and address so ii can contact Trading Standards which they refuse to give so I need to contact Trading Standards  because I fill that if they had took the time and check all the evidence that I did indeed refuse delivery and had the item returned to sender the outcome of my case would be that got my refund of £14.99p thank you Regards Michael2149

[*guinevere*]

Three days after the estimated delivery date is nothing at the moment for Royal Mail, they are struggling with a lack of staff and a larger than usual work load of parcels.

Trading Standards will not be interested in your problem, and as has been said, if you refuse delivery you refuse the right of buyer protection,

You'll have to hope seller put his address on the reverse otherwise it will never find it's way back to him and you won't be refunded.