Hello everyone. I have sent a product to a customer and for a weird reason it didn't arrive. He ordered it a long time ago. As a good willing, I was offering him a refund but I cant give him the refund. I tried to explain to him yesterday how to do it, and he was giving up and say keep the money. I work on honesty and trust and this is not how I want to be as a customer, pay my precious money and don't get my items, so please help me how do I give him a refund? I was trying to talk with eBay and they told me what to do but I cant get into the All Transaction area , maybe because of moving to Payoneer while I didn't finish all the process of moving?
Thank you and have a great day!
