Refund

[dawn910027]

I ordered an item but didn't receive but an 

empty package. I got in contact with the 

seller with photos of the package but only option is to get half refund.
I asked for full refund but I was refused.

[redwick1]

Your item is not as described 

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

[plpmr]

open a not as described case and escalate it to eBay for a full refund - https://resolutioncentre.ebay.co.uk/