Refund but nectar points not refunded as promised

[1971pixiedust]

I had a refund as item i bought was a fake. Half was paid in nectar points voucher the rest by card. I was told once i had my refund in bank which i have got then my nectar points would be put back on. This was on Monday and they still havent done it yet and now case has been closed. What can i do. As its points now ive lost too.

Thanks in advance.

[corred · Accepted solution]

@1971pixiedust

The points should once again be showing as a voucher value when you come to make a purchase....they do not go back to your Nectar account