Refund. Refused

[williams7775]

I recently had to ask ebay to get involved when I neeed to return 2 pairs of shoes to a buyer who sent the incorrect items and was not responding to emails.

Ebay advised me to return the items and provided me with Royal Mail tracked postage labels.

So far so good.

The items were duly returned and received in the specified timescale.

Still no seller response so, as indicated in the Resolution Centre procedure ebay intervened only to advise me that the purchases are not covered by the refund guarantee! The seller has been removed from ebay too.

So, despite following ebay’s procedures and advice to the letter I find myself £33 out of pocket. My worst ebay experience in over 700 transactions. Unacceptable behaviour condoned and supported by ebay?

cpw

[john1297576 · Accepted solution]

How did you pay? As seller has been removed by ebay, you should probably now go through your Card Provider or whoever you used to pay.

[williams7775 · Accepted solution]

I paid via paypay using a credit card.

[williams7775]

Thanks John. I had already contacted paypal about the refused refund and, I am glad to say, they agreed to refund me the full purchase price. I still have to pursue the return postage charges ebay levied but at least I am now only £6.70 down!