REFUNDS

[nicolette57]

HOW DO I REFUND A BUYER WHEN THE ARTICLE ARRIVES BROKEN

[john1297576 · Accepted solution]

The point about "through a case" is that you get the selling fee refunded and NO damaging Defect.

[arkwebus]

The buyer must open a not as described case in the resolution centre [link below].  If you want the bits back then you send a label through the case and refund when returned else simply refund

Always through the case

@nicolette57 

[nicolette57]

Many thanks

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