Pitney Bowes lost my item, arrived and signed for at GSP depot, PB lies about not receiving it

[v1ct0r3]

On the 2nd of September I ordered a 90's t shirt in deadstock condition from a US seller (I'm based in the Netherlands) 

The UPA tracking never updated beyond the "shipped by seller" status, but after contacting eBay customer support and the seller past the estimated arrival date, they gave me a Royal Mail tracking number which showed as delivered and signed for on the 7th of September by GSP, Pitney Bowes, Litchfield depot, and with a signature present. 

I've received a refund from eBay and told that my item was lost. 

I don't understand how an item can be "lost" at a depot, as I imagine it hasn't vanished into thin air, it is either somewhere or someone has it. 

I've been contacting Pitney Bowes and explaining the situation, sent all tracking information and conversations with eBay support and the seller where they confirm it has arrived and been signed for at the depot. Pitney Bowes support always tells me if never arrived to the depot. 

Either eBay support and the seller are lying, or Pitney Bowes is lying. Either way their service is extremely dodgy and I've read on several online discussion boards that this tends to happen with vintage items shipped via GSP. In some cases even re-sold after deemed as "lost". 

Avoid using GSP when receiving irreplaceable items from abroad. 

Has anyone else encountered this same experience recently? Did your item ever arrive? Why is Pitney Bowes lying and saying it never arrived when I have proof that it did? 

This is what they replied to me: 

"I understand that you can see this parcel scan as “Delivered.” Unfortunately your parcel has still not been received in our Sorting Facility in the UK.

We receive thousands of items per day. When they are received by the carrier they are signed for in "bulk" and not individually checked. This means the parcel could still be with the carrier. We only consider parcel as received when we scan it individually." 

I don't care about the thousands of items they receive, that's what they're supposed to be able to handle. The tracking doesn't say they were signed by the carrier, it says clearly SIGNED FOR BY GSP, DELIVERED AND SIGNED LITCHFIELD DO. 

So why are they straight up lying to me? If these people are directly associated with eBay, I would urge eBay to seek an alternative global shipping partner that provides a better service, because this is trash. 

[*vyolla*]

A seller based in the US wouldn't be sending their item to the GSP hub in Litchfield UK, that would be the route for a UK seller shipping internationally via the GSP.

A US seller would send their item to the US hub, who would forward it on to the destination country and carrier.

I'm not sure what's happened here.

Whatever, items do get lost and unfortunately yours is one them.

[red_magpie]

I've received a refund from eBay

Then that's the end of it.

Your item has been lost or stolen in transit. It happens all the time, just another statistic. EBay will undoubtedly be monitoring the number of refunds it has to make because of failures by PB. Your tee shirt will be one of them.

If it's any consolation, you're luckier than the numerous buyers who lose their parcels and their money because their items were tracked as "delivered", but they never received them. Were they left on the doorstep, and stolen? Or was the tracking record falsified, to cove up loss or theft by the courier? The buyer will never know. If the tracking says it was delivered, there's no refund from eBay. Then you really would have had something to rant about!

[corred]

@v1ct0r3

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@v1ct0r3 wrote:

On the 2nd of September I ordered a 90's t shirt in deadstock condition from a US seller (I'm based in the Netherlands) 

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I'm confused.......

A seller in the USA would not send an item to the GSP hub in Litchfield......they would sent it to their own hub in the USA.......it would never pass into the hands of Royal Mail in the UK or go to the UK hub.....

Whatever though.....once refunded there is nothing you can do.......and yes parcels do go missing......Pitney Bowes is a huge global shipping network......thousands of items are lost each year by couriers in the UK inc Royal Mail, Hermes, Yodel etc......globally that is probably millions