27-02-2021 10:39 AM - edited 27-02-2021 10:40 AM
trying to action a return approved by a seller and through the app and on the Web browser I cannot get the photos to upload of the damaged item received and so can't action the refund. Any ideas?
No need for Photos or 'to and fro' messages ... Using aPC/Laptop, have you opened a formal 'Not as described' (damaged) eBay case within 30 days from delivery which the seller cannot ignore ? ... Seller (or eBay) will supply a prepaid return label ... follow instructions carefully, escalate to eBay when allowed (usually on 4th. day) and continue to completion for a full refund ...see >>
https://resolutioncentre.ebay.co.uk/
https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html