14-06-2021 10:11 PM
Hi, a buyer has purchased an item and it says 'payment initiated' but the funds are not in my PayPal account, any ideas on what I should do?
thanks
Angus
You had a bit of a brreak from selling so , as you are not under eBay's Managed Payments yet,
PayPal have a blanket policy to hold monies from sales, from all new sellers , and those returning after a short break, for 21 days.
Many dormant accounts are hijacked so they wish to see that it is the genuine returning seller coming back to selling on that account .
They need to see that items paid for will be posted out promptly, that the real account holder has started selling again, if they are not, they have the money to refund the buyer.
Tracking showing delivery or good feedback received will release the money sooner within 7 days after your item's last estimated date for delivery. If not, then call Paypal, they are very helpful up there in Paypal Towers.