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No response from seller. How can eBay help?
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
09-02-2017 2:46 PM
Hi,
I have opened up a case, but there isn't an option to ask ebay to step in.
I'm also unsure how to reply to a comment on the ebay community.
Thanks.
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09-02-2017
2:49 PM
The option to escalate the case to ebay will appear 8 to 10 days after you started it. Then go to the Resolution Centre at the bottom of the page, find your case, click on Case Details > Respond to Case > Escalate This Case > Submit.
If you have problems doing (eg. it could be out of time) you can still open a case with Paypal to get your money back. Log directly into your Paypal account and click on "Resolve a problem in the Resolution Centre" on the lefthand side. Open a case and escalate it as soon as possible within 20 days.
To add a reply click on the "Comment" link at the bottom of your question.
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