12-07-2021 8:41 PM
Hi
Does anyone else have the same problem with people winning an item and then not paying or answering emails.
I swear I've tried to sell a phone 4 times.
I'm just about ready to give up with eBay.
No need to chase non payers anymore ! ...
See the recently introduced eBay Auto opened and actioned > Unpaid/Cancel < case process which can be closed after 5 days later to recover the FVF selling fees due and Non payers are given a non payment defect/strike = 'After 5 calendar days, sellers can cancel the transaction using the 'Buyer hasn't paid' reason in Seller Hub'.'
Sellers can also set their Preferences to handle cases manually >
https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=
https://sellercentre.ebay.co.uk/news/2021-march/order-cancellation
adding to fargvs good advice -
It would be wise to stop leaving non-payers false positives as its serious feedback abuse that can damage your account.