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No contact from 0 feedback members

Hi

Does anyone else have the same problem with people winning an item and then not paying or answering emails.

I swear I've tried to sell a phone 4 times.

I'm just about ready to give up with eBay.

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Answers (2)

Answers (2)

fargvs
Experienced Mentor

No need to chase non payers anymore ! ... 

See the recently introduced eBay Auto opened and actioned  > Unpaid/Cancel < case process which can be closed after 5 days later to recover the FVF selling fees due and Non payers are given a non payment defect/strike = 'After 5 calendar days, sellers can cancel the transaction using the 'Buyer hasn't paid' reason in Seller Hub'.'

 

Sellers  can  also set their Preferences to handle cases manually >

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=

https://sellercentre.ebay.co.uk/news/2021-march/order-cancellation 

https://resolutioncentre.ebay.co.uk/

plpmr
Experienced Mentor

adding to  good advice -

 

It would be wise to stop leaving non-payers false positives as its serious feedback abuse that can damage your account.

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