New eBay contacting system

[discountboyz]

It's a total disgrace sellers have no protection over buyer's

[plpmr]

"sellers have no protection over buyer's"

In your case that's correct as you are a business seller trading as a private seller in violation of eBay rules and the law.

In that case your buyer's have virtually unlimited Rights.

[redwick1]

Yes ebay is always in favour of the buyer

What was the problem?.

Can we help

[tobiasd4]

I wouldn't be surprised if buyers are complaining about OP being an unregistered business seller. https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710