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Negative feedback
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14-03-2021 4:57 PM
I was contacted by a buyer claiming a in hand warmer was damaged in post, offered refund in return of item regardless of condition, offered to send pre paid lable or refund n receipt of a phot of proof of poatage ... Didn't want to return it ... Now left negative feedback ...
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14-03-2021
5:05 PM
It's not quite the way to deal with it! You should advise the buyer to open a "not as described case" in the resolution centre [link below] and - as you say - send a label through the case. Then you would refund and get fee credit.
But for £3.95 do you really want the broken bits back? If [and only if] the buyer opens a case there is an option to simply refund without return.
You can still offer the option to open a case for your refund and fee credit. If buyer is then happier you could offfer a "feedback revision" request. I am guessing that buye simply was "disappointed" with the service though so it may not work
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