Hi I Have a Featured shop on Ebay and have just experienced my first Negative Feedback. I sell low priced items so I trust customers when they say they have not been delivered. I always refund and apologise on behalf of The Royal Mail...quite often!!
My customer did not tell me it wasnt delivered, they just said it didnt come..no refund, on my feedback page. I find this very unfair as I would have refunded them had they got in touch. I have messaged them explaining that I would refund them...but nothing.
I dont really want to get into a slanging match via the feedback reply page but im so angry right now.
Surely Ebay can look at things like this and waiver feedback.
Any suggestions on what else I can do would be most welcome. Thanks Mick
