NON DELIVERY & EBAY CLAWBACK

A buyer chooses low cost non trackable postage (2nd class Royal Mail) ; item claimed not received

I have provided printed PO proof of postage and now ebay have clawed back value of goods supposedly because goods could not be tracked despite buyers choice of postage

When I purchase I understood that choice of postage & insurance my responsibility. Now I am selling still my responsibility.

Buyers never choose premium postage and sellers still responsible ?

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