13-07-2021 7:03 PM
Hi,for several days I have been arguing it out with a seller about an MP3 player it is broke and does not workat all I mean it does not even come on,I contacted the seller straight away and explained this to them,I then started getting messages,had I got a card for it yes,then I was asked could I fix it,no I could get the blame,then another message could I send a small video I did,then another message could I send pictures of it I did,another message didn't get the video I know he did I sent to a friend and myself we got it,then another message if no pictures or video no refund, I keep asking all I want is a full refund. Then another message they got the pictures they were ok with them,then they said if I change my feedback they would look into it or send me a pair of earring instead,there spelling not mine. Then another message can I purchase more memory cards for it as they asked the tech team and they think the memory could be broke. Every message I received from them I was sending back that all I want is a full refund,they keep asking for more and more for me to try and send more pictures,I said no I have asked eBay to step in which they are tomorrow 14/7/21. They have sent me more messages saying they cannot pay return postage. I can't wait to see the outcome of this as this has been going on almost a week. About the feedback they asked me to change was a bit confusing as I had left them good feedback as I thought it was ok, unfortunately I only found out it didn't work until I put the card in and turned it on,at that time I told them it was flashing and flickering and sticking on a setting. This is just awfull what I have been put through nobody else on eBay has ever put me through that,to be honest in all the time I have been a member with eBay I have only had to send the odd few items back and with no problem,these sellers are the worse. Oh well I await for tomorrow to see what eBay are going to do. Sorry this has been a bit of a big write.
Thank you.
Sukysue39.
Oh well I await for tomorrow to see what eBay are going to do.
Why did you get involved in all this debate with the seller in the first place?
When you receive an item that is faulty or not as described, don't negotiate with the selller, open a case under eBay's money back guarantee. Nothing could be simpler. The seller responds, sends you a return label, you return it and are refunded through eBay. Or they don't respond, or don't send you a return ;abel, when eBay enforces the refund anyway and you don't have to return the item.
Why make it difficult? It's almost impossible for buyers to lose a case, provided they follow the procedure and timelines. One of the most common reasons why buyers lose is that they allowed arguments and negotiations to drag on until the time limit to open or escalate a case had expired. Some sellers will deliberately string buyers along with promises until it's too late to do anything.