Looking at a product and not buying

[russelwhyt_1]

Hi, I was browsing for a Hair Trimmer and put a particular one in the Basket rerady to purchase, I noticed it was not the same as the Product Number and did not proceed to Check Out.

I found the correct item with another seller and made a purchase.

I received an email from eBay to say "Complete your Purchase with the one I did not proceed with.

I checked my Basket, nothing in there? I checked purchases nothing there apart from the one I did purchase.

Checked eBay Messages nothing there?

 Any advise would be helpful

Thanks

[tressygirl · Accepted solution]

It's a generic email sent out because item went in basket first.

If it is not in your Purchase History,  you have not bought   the item.

I would check all of the above with the more reliable desktop browser,  and not the app.

[russelwhyt_1 · Accepted solution]

Hi Thanks for that, very helpful 👍

Sent from my iPhone

[tressygirl · Accepted solution]

You are very welcome!