Item bought from china arrived damaged. Unable to contact sell via ebay. Message could not be sent

Unable to contact seller via ebay reply to seller

Accepted Solutions (1)

Accepted Solutions (1)

You don't have to contact the seller, just open a Not as Described case under the ebay money back guarantee

 

Resolution Centre

 

 

Seller must send a prepaid return label for you, and if they don't you escalate the case.

 

Have a look where the item location is, if it is the UK you only need to return it to the UK. Chinese sellers have a habit of asking yu to return items to China, but you don't have to unless the item location is China.

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