ITEM WITH THE WRONG SIZE

[caz140]

I bought a new item complete with the size labels stating size 18, when it arrived it was tiny and no way would fit a 18 so I asked my Daughter-in-Law who is a size 14 to try them with the intention of giving them to her, it was skin tight on her, I contacted the seller who was sympaphetic and admitted that she had not tried them on but would not accept a return.  I contacted Ebay under their money back guarantee as they plainly were not a size 18 and they closed the claim in a day because the seller refused a return.  So what is the use of a money back guarantee ?

[tressygirl · Accepted solution]

You have to open the correct case.

The seller fobbed you off with saying that would accept the return and probably had No Returns on their listing?  A Chinese seller let me guess?  Then the seller can refuse a return based on ' does not fit'.

If you opened a case for item not as described then the seller would be forced to refund.

[caz140 · Accepted solution]

Thanks for your reply, no it was not a Chinese seller and the seller did state no returns. I opened the case as "Not as described" and stated that the labels were marked up with size 18 and they were new but when arrived they were tiny, I asked a size 14 to try them and they were too small for her so I informed Ebay that they were not as described meaning that they were possibly a size 12 when they were sold as 18. Ebay just closed the case because the seller had refused returns. I had already told them that as I had already contacted the seller, what I am saying is the "Money back guarantee" means ziltch.

[tressygirl · Accepted solution]

The seller won the case here as although the item was small it still had the correct label inside, so not necessarily the seller's fault here,theystated what was on the label. Different stores have such varied different sizes all under the same umbrella . A size 18 in one store is nowhere near the same in another.

Personally, if the seller has not added extra measurements, I would ask them in a message what they are, if there is no reply, I would move on to another more helpful seller, one who has complete measurements in their listing, not just a size label, which means little.

@caz140 

[caz140 · Accepted solution]

Thanks for your advice.

[caz140 · Accepted solution]

Thanks everyone for your advice, i have had so much trouble from Ebay over this that I have decided to just give the item to Charity and mark it as size 12/14 and just chalk it up to experience.