I’m disgusted this stuff is still going on

[algiepuddin]

Hi ,,iv purchased 2 items and recieved one and they should of been 2 so I rang Royal Mail and said ther is one parcel but only one item Royal Mail stated this parcel weighed less than 100gms and if ther was 2 items the same in this parcel it would weigh more than 100gms ,,so he said if you are awaiting 2 items you should have a second tracking number ,the item was scanned 14th April but due to me not being home which I do have proof of postwoman scanning item befor leavening so I wrangroyal Mail so the next day I got a delivery with 1 item not 2 2of the same items would weigh more than 100gms but the parcel weighs less than 100gms ,,now the sell has pestered me to close the case then he will refund me iv refused ,he said it's been scanned he can't help me but not took any notice of anything iv said about it ,he also Said the post man must of put the second one in safe place so in reality I should of had 2 tracking numbers I'm lost he is doin everything not to refund he keeps saying he can't refund,, I have a reference number for Royal Mail to prove I have speaking to them ,,hope you can help kind regards

[fargvs]

@algiepuddin  ...

As @redwick1  advised ... you bought 2 items in 1 package/single order ? ... if you only received 1 item in the package and not 2 as ordered, then the order is 'Not as described' and you should open a case in the Resolution Centre here >

 https://resolutioncentre.ebay.co.uk/ < and follow the instructions very carefully ... ask eBay to assist on day 4 if seller is still unhelpful ... see >

I received an item that does not match the seller's description.