How to get in contact with ebay

[guildway2012]

A wrong item was delivered and I started a return request. The seller then arranged collection as postage label was insufficient and has received the item back  but has said that as I started a case with ebay they cannot refund me and as I don't have a tracking number I seem unable to get in touch with ebay to resolve this. Does anybody know of an actual telephone number I can use to speak to ebay.

[plpmr]

of course they can refund you if they wish to.

They are playing on the fact that you need tracking proving they got the item for eBay to force a refund.

So unless you upload tracking to the case showing delivered or attempted delivery you won't win the case.

eBay help -  https://ebay.co.uk/help