How to change positive feedback with an unfair comment

[andys28]

Hi, I have bought an item everything completed except the positive feedback i recieved had an unfair comment:

"This buyer very un fair with feedback so beware"

Yet the feedback I had previously left for them was: "Great thanks. As described. Very fast delivery"

The buyer contacted me and apologised.

How do I get this mistaken comment changed? It is positive feedback so I do not have the option to change it in my account feedback profile (I watched the ebay video).

Thanks

Andy

andys28

[papso22 · Accepted solution]

Seller's are not allowed to leave negative comments for buyers so contact ebay CS and ask them to remove it.  The seller will get a policy violation black mark which may teach them to be more careful in future.