How do I make a complaint to ebay?

[jjon1674]

I ordered a car bumper, discovered I did not need it, cancelled the order. It was never sent but I was also never refunded even in part. If I had realised that I would have just received it and resold it. I have emailed the seller twice but no response at all.  Has 100% rating. I'm not happy. How do I convey that to the seller and to ebay? Thanks for your help.

[john1297576]

You don't complain to Ebay, they provide a MONEY BACK  GUARANTEE on every listing and they do expect buyers to read it.

You simply open a Not Received case and so long as you are within 30 days seller has no choice but to refund. READ EVERYTHING, ebay doesn't do this YOU DO.

[redwick1]

You did not have an automatic right to cancel the transaction

If you did not receive the refund or the item then you should open a not received dispute

and escalate after 3 full days

You have 30 days to open a dispute in the resolution centre at the bottom of the page.

All problems with items are sorted out automatically in the resolution centre