Handling a return from a buyer

[guinevere2012]

Thank you in advance for the advice. This is my first issue.

Sold an earing. The listing states single earring and 6 photographs clearly show it is a single earing not a pair.

The buyer received the item and asked for a refund saying they thought it was for a pair despite it showing as 1 earring in the photographs and in the listing.

The buyer has now asked for a refund, but in the details has now put not matching original listing and seems a fake. Which is untrue! Im outraged.

I have emailed the buyer and agreed to refund purchase price minus ebay fees, paypal and postage on receipt of the item and once i have checked it is undamaged. 

In your experience, What should i do now ?

[**peaseblossom**]

If the buyer escalates the case to ebay odds are they will win (ebay tend to side with buyers).  They will force the refund and that could harm your account.   

It's best to accept the return for full refund before escalation and put the buyer's ID on your blocked bidder list.