Generator

[lawyerayimowusu]

I sold a generator on auction for £285 on 05 March 2021, and the payment was made by the buyer via PayPal. 10 days later he disputed that the generator was not as described in my advert. We could not resolve the matter between us, so I advised him to go through the proper channel. 

As far as I know the issue was pending and PayPal had my payment on hold. Now it appears the payment has been refunded to the buyer without my knowledge, and my generator whichbI sold in good faith has not been returned. Please advise.

[**peaseblossom** · Accepted solution]

If it was done through eBay contact them direct about it.   Go to the bottom of this for live chat and phone options:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

[lawyerayimowusu · Accepted solution]

Many thanks for your response

[thedemon2014]

If your buyer opened a case against you in the Resolution Centre and you did not respond within 3 days, what has happened is the eBay default response.

https://resolutioncentre.ebay.co.uk/

eBay cannot force a buyer to return an item, but if you did respond to a case with “Return for a full refund” eBay should block a refund until the item has been returned or at least posted with fully tracked postage.

[lawyerayimowusu]

I think I may have decline a refund and yet it has been refunded.

[thedemon2014]

Check here for cases opened/closed against you: http://resolutioncentre.ebay.co.uk/ You may need to scroll down to the bottom of the page, and you may need to use a laptop/PC, not the app. If the buyer has opened an “Item Not As Described” case it is virtually impossible for sellers to defend. The eBay position is that they never see the item so always believe the buyer. In those circumstances the best thing to do is to accept the return, pay for the return postage and refund in full when you get the item back .As you have been advised call eBay CS and see what they say.