Door keys - coded

[amealv-90]

I'm new to eBay and ordered a Milenco door key. It stated I needed my key code which I have. However the transaction made me pay for the key without allowing me to even upload my code for me key. Then I received a message saying my order will be sent. But how can my order be sent when I've not been allowed to upload me key code?? I've desperately tried to call the supplier that is it answering their phones and eBay doesn't seem to have any call centre and just gives a recorded message telling me to go online. I really regret my purchase and want to cancel this now but can't seem to be able to do this. 

[tobiasd4]

"Please do not contact me again. I suspect you are the cheaper ‘replacement
CS’ team they have used to save them the multi millions in a professional
CS call centre."

Try contacting ebay CS & see how "Professional" they are, assuming you can get through to anyone.

We give up our own time (for free) to try & help others, but some don't appear to appreciate it.

[redwick1]

Wait until you receive the item and then see what happens

Have you read the listing carefully to see what it says and to make sure you did not order a blank key

If the item is not as described as on the listing then you open a not as described dispute

It is as described but not what you wanted then you open a returns request 

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

[amealv-90]

Thank you for your email. The description on the eBay sellers advert says
‘key cut to code’. This means they will cut the key to a code. Pls see
screen shot. Yet the eBay platform didn’t allow me to send my code but took
my money. This is really worrying for me especially as they have
conveniently not offered any customer call centre number and I can’t find
the customer services pin access online. That’s doesn’t surprise me at all
really after the experience I’ve had with them today to order something so
simple. I’ll wait a day or two and if this is not sorted out by eBay and I
sti can’t find a way to get through to their CS team, i wi close my account
and leave my customer experience reviews as I don’t want my one else being
ripped off like I have been.



Thanks for trying to help me.

Amelia

[redwick1]

It really is no use making threats of leaving or anything else. As yet you have not been ripped off and ebay money back guarantee is there to make sure buyers are covered. All disputes are automated and timed you just need to wait for the item to arrive and then deal with it. Ebay wont or cant deal with it it is between yourself and the seller. You can try and contact the seller through the item in your Purchase History or go back to their listings and if they are a business which they would have to be then their contact details should be on the listing.

Buyers do not have an automatic right to cancel a purchase and the seller has said they are sending.

Just wait for it too arrive

If you have a problem when it does then come back

[amealv-90]

I’m not making threats. This is a fact.They are your words -and opinion,
not mine. I am being ripped off as eBay have taken my money very quickly
and I have spent 2 hrs on their website and Google trying to get hold of
them to find out some essential information about my purchase. Yet they
conveniently haven’t got a CS phone helpline that is accessible like Amazon
and similar online sellers. This gives me the feeling that they are not
being open, honest or helpful yet they are taking my money and have made
that part really easy. I am fully aware that they are saving multi millions
in restricting their CS facility. eBay are happy to take money immediately
but not provide any aftercare services. This is a rip off alone and I
wasn’t aware off this as I was naive enough to trust a brand. No longer.

Please do not contact me again. I suspect you are the cheaper ‘replacement
CS’ team they have used to save them the multi millions in a professional
CS call centre.

[redwick1]

We have nothing to do with ebay. We are members like yourself who try and help others

[amealv-90]

As I said, do not contact me again.

[redwick1]

We have nothing to do with ebay. We are members like yourself who try and help others. I am not going to sit here and be accused of being a cheaper version of CS. We do not get paid and many of us have helped many thousands of members It does not look as if you have not used ebay so will not be familiar with their policies You do not know that you have been ripped of and it is very hard to lose money on ebay Either try contacting the seller about the problem Or wait for the item to arrive. If it is not as described then you do the not as descibed dispute and get your money back. If you want to contact ebay then top of the page under Seller help then scroll down for contact details. You may have to choose an option but just choose any to get Call me back or chat with us. It is not always available if they are busy.

[amealv-90]

This is the 3rd time I have asked you to stop contacting me. You are
extremely overly emotional and seem to have some issues. Stop contacting my
email address and get some emotional help.