DO I HAVE TO ACCEPT A RETURN

I sold an EPNS Milk Jug & Sugar Bowl. In the listing i stated that the listing was for the two items but I would include the teapot although it was damaged & had a bad repair to spout. The buyer now wants to return stating item is broken (naming the teapot as damaged item!)  They clearly didn'y read the listing. If I don't accept the return  ( I'm a bussiness seller) will ebay step in & rule in buyers favour? Obviously this will affect my performance levels 😞 

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@vintagechinaspares

 

As a business seller you are obliged to accept returns for ANY reason

 

Your performance levels should not be affected UNLESS you decline & eBay have to step in

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