Criminal behaviour

[nathaliehulse1982]

Can any one help at all? I bought a lawnmower for £240. The item battery was faulty. Told the seller who take days to respond every time, they eventually arranged collection for the mower. They have now stop all contact therefor have the item plus my 74yo mothers £240. Due to the delays in response etc ebay said there's nothing they can do. No advice,nothing! We can't leave feedback at the very least to protect other buyers and feel this is shocking from ebay. Has any one had similar situation to offer any advice on this.... almost feel

as if this is a police matter,like the seller knew what they're doing

[red_magpie]

EBay is only an auction site. Your transaction is with the seller, not eBay.

EBay's own money back guarantee covers most items sold here, but only for 30 days from delivery. After that, they will not get involved, whatever the problem. It sounds as though it's well out of time for eBay to have any interest.

Any responsibility now rests with the seller. I presume they're a business seller, so you have your statutory consumer rights. This is not a police matter, but you can consult trading standards or citizens advice, or consult a solicitor.

We don't know when you bought this, or how you paid for it. It's possible that your payment provider might be able to help, but I doubt it. The fact that you agreed to let your seller collect it to be repaired makes the situation very much more complicated.

Good luck, I hope that you manage to sort something out with the selller.