16-06-2021 2:15 PM
Hi,
I have had to pay the postage on an item to get it delivered from the post office, even though I paid the seller for postage. Ity turns out the item was sent using counterfeit stamps. I've contacted the sellar but had no reply yet. How would I open a case to get my £3.50 back please?
I'm afraid there's nothing you can do apart from leave appropriate feedback.
There is absolutely no way to get the £3.50 back as an individual item. You could open a "not as described case" [on the basis that part of the implied description is that seller will use proper stamps] and return the whole item but my advice would be to make one almighty fuss with Royal Mail. Letter to manager at your delivery office [not e-mail, twitter or whatever] and get the Royal Mail Investiagtion Branch involved. This is what Royal Mail says:
It is no protection for sellers of fake stamps to include a disclaimer such as "not for re-use" when selling used or counterfeit stamps. These sellers are still deemed to be committing fraud and/or counterfeiting if their intention is to distribute or sell fake stamps for use as a means of postage.