Checkout incomplete.

[jade.harrisss]

Well I bought the product, entered delivery address/speed and put my details in and it went fine, the money has gone out of my bank. I’ve had a confirmation order of the thing I ordered.

However I’ve received an email and notifications on the app saying “incomplete order, finished now”. I’m not sure if it is a fault of eBay, or myself ?

And when I click on the link to finish the order it doesn’t give me anything to do 🤷🏽‍♀️

[**peaseblossom** · Accepted solution]

Check if item is on your purchase history page.  If so should be OK.  Or contact seller.   If no luck, if possible use a PC or laptop to check, it could be the app.

@jade.harrisss 

[jade.harrisss · Accepted solution]

I’ve been on the laptop, and it’s for another product (not the one I’ve ordered)
I have looked at but not tried to purchase so it’s an error somewhere 🙂