Buyer won item and won’t collect or pay

[sarajanehayes123]

I don't want eBay to charge me for an item I haven't sold

the buyer won the item

was supposed to collect and pay cash and hasn't turned up and wont reply

how do I deal with it?

[fargvs]

See the new eBay Auto opened and actioned  > Unpaid/Cancel < case process which can be closed 5 days later to recover the FVF selling fees due and Non payers are given a non payment defect/strike  ...  no damaging Feedback can be left by either party = 'After 5 calendar days, sellers can cancel the transaction using the 'Buyer hasn't paid' reason in Seller Hub'.'

To allow buyers more time and prevent eBay Auto closure, Sellers can set their Preferences to handle cases manually >

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=