Buyer spoiled the item.

[malna-natal]

Need help community!
What to do if the buyer spoiled the item by himself, and now requires compensation? I sold a brand new dress with a tag. A month after the sale, the buyer has contacted me that the dress is ripped. She sent a photo, the label was cut off and there really was a gap in the front, but I know it wasn't there !!! But the problem is that in my photos in the description it is difficult to see, because the bottom of the dress is in folds. What to do?
Thank you

[red_magpie · Accepted solution]

This question is asked so often.

In theory, eBay states that buyers must return items in the condition received. In theory, it says that sellers can deduct part of the refund for any damage caused.

In practice, numerous sellers have told us that eBay ignored everything they said, and enforced a full refund.

This is what one selelr told us that eBay had replied: "EAs we didn't see the original item that you sent to the buyer and we didn't see the item the buyer returned to you, we are not in a position to take sides in these situations and verify who has the valid complaint". EBay's idea of not taking sides was to make the seller refund the buyer!

All you can do, if you wish, is to appeal the case. Good luck!

[malna-natal · Accepted solution]

Thank you! It seems Ebay always on buyers side and sellers without any protection