Buyer returned item and damaged it.

Anonymous
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I sold a mobile phone working fine as it was brand new and I tested the WiFi before I sent it. The buyer has changed the software on the phone and now returned it back to me by opening a case saying item is faulty. I know the software has been changed because there is a funky background and the keyboard is different to that of Samsung's original software. Any advice please how I don't let this buyer get away from this mischievous act. 

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