Buyer responsibility

[wasiloz]

Dear Sir/Madam, recently I sold a keyboard in perfect condition and I listed it for collection but the buyer turn back to me by sending his own courier, I think that the buyer should take full liability of the item, since he decided to send his own courier on behalf of him, instead of collecting the item

. I listed my used keyboard which was in perfect condition, with a reasonable price for quick sale , since I wasn’t in need of it anymore . That’s why I clearly stated that ; “Keyboard to be Collected to avoid hassle and damages” Since the keyboard is heavy. I did confirm with the buyer , that this item was for collection only, however he sent his own courier, which I wasn’t too keen on but since that was his decision, he should be aware and take full responsibility on the matter. I did my best to pack up the keyboard, since the keyboard didn’t have its original box, bearing in mind that I have sold a keyboard in the past to Portugal, in which the buyer organised his own courier to collect the item, and the item arrived safely, therefore I have all my items up for collection, since I have 100% feedback. From the pictures, you could tell that the item was very new fresh damages and if there were any scratches, I would’ve made it aware in the description of the item. Please refer to the messages between the both of us, via ebay messages

[*guinevere* · Accepted solution]

The ebay money back guarantee does not cover items collected by a third party. See this section of the MBG:

Items collected by a third party on behalf of the buyer	Not covered
The buyer arranged their own delivery method, such as a courier pickup	Not covered

Here is the link to the MBG so you can check for yourself

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee?id=4...

In other words your buyer has no access to the ebay money back guarantee because they sent a courier  instead of collecting in person.

[wasiloz · Accepted solution]

Thanks, what exactly happened with this buyer.

[wasiloz · Accepted solution]

Hi Guinever, thanks for reply , what kind should I reply to this eBay message?Your buyer wants to return 274keyboard yamaha tyros 5, and they're waiting to hear back from you. Please work with your buyer to find a solution by 02 Jul, 2021 or we may be asked to step in and help. Addressing your buyer's request will help maintain your seller level and you'll increase your chances of receiving positive Feedback. If you issue a refund, we'll credit your final value fee immediately.,e, I have received this email from eBayerYour buyer wants to return 27466 keyboard yamaha tyros 5, and they're waiting to hear back from you. Please work with your buyer to find a solution by 02 Jul, 2021 or we may be asked to step in and help. Addressing your buyer's request will help maintain your seller level and you'll increase your chances of receiving positive Feedback. If you issue a refund, we'll credit your final value fee immediately.

[*guinevere* · Accepted solution]

Send your buyer a message to tell them sorry, but you can't help them as they arranged their own courier and advise them that they will have to have the keyboard repaired themselves.

[red_magpie]

I think that the buyer should take full liability of the item, since he decided to send his own courier

For once, it's good news. By sending a courier instead of collecting the item in person your buyer has rendered the item ineligible for eBay's money back guarantee. PayPal buyer protection excludes items sold for collection.

There is no-one here from eBay. We are just other members like yourself, and cannot see the messages you refer to.

The position when items are sold for colelction is set out fully here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

[plpmr]

if a buyer uses their own carrier to collect they void any buyer protection.