A refund for an item not received

So I ordered something weeks ago that didn't arrived.

The case was instantly resolved by eBay and they returned to me the money for the sale, however, I can't find it, as I only have one paypal account and it wasnt sent to my bank account, I am unable to find it anywhere, how can I resolve this? I was hoping to find it in my paypal balance (it's been 10 days since the decision was made) and it is not there.

I lost my credit card (and had it cancelled) some days ago and have no online money at all, so the credit in paypal would be very useful since i can advance home projects with it.

Thank you very much in advance for your post.

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fargvs
Experienced Mentor

''...  (it's been 10 days since the decision was made).....''     Keep a check on your Bank/Card and PayPal accounts >

 

Refunds are returned to original funding sources used >

PayPal funds =Usually immediate

Debit Cards = 3 -10 days

Credit Cards = up to 30 days to appear on statements.

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