2nd chance offers

[vanveen666]

I have been sending my customers 2nd chance offers for years,however,in the past week they have all told me that they had messages stating that I do not post to the towns they live in??    I post anywhere!!  Help!  How do I sort this out??      No boxes are ticked in postal preferences.......I post all over the UK......and abroad.

[fargvs]

Buyers opting in to Second chance offers will only appear when original sale/s are closed  down properly ...  

See the new eBay Auto opened and actioned  > Unpaid/Cancel < case process which can be closed 5 days later to recover the FVF selling fees due and Non payers are given a non payment defect/strike = 'After 5 calendar days, sellers can cancel the transaction using the 'Buyer hasn't paid' reason in Seller Hub'.'

To allow buyers more time and prevent eBay Auto closure, Sellers can set their Preferences to handle cases manually >

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=

[vanveen666]

Very confused!!! Customers still getting a message that I do not post to
their area.

[fargvs]

Your postages are currently set to the UK .

[vanveen666]

Errr.........whats wrong with that???? 99 per cent of my customers are in
the UK......what should it be set to??