eBay arrogance

[fanta1951]

Hi

I want to moan about eBay's high-handed arrogance and incompetance.

I recently put up an electric bicycle to sell - A "Hopper" purchased in the UK from Tesco Ltd. Bidding started but suddenly my listing disappeared. I was notified by eBay that my listing was terminated because the product did not meet policy as it could not legally be used on UK roads. I checked the specs and sure enough it was totally legal to be used on UK roads.

I spoke to eBay, a very nice lady, and asked her if she could find out how and why the bike was judged to fail the regulations. She assured me she would investigate this and someone would come back to me with an answer.

After a couple of weeks, and after no contact,  I tried again. This time the lady I spoke to was again very polite, understanding and equally puzzled. She assured me she would escalate my quest to find out why someone had judged this bike to be illegal and specify which of the UK regs. it failed to meet. Again I have not had a response, several weeks later.

So eBay, I'm not impressed. Despite thanking me profusely for being a customer for over twenty years when I've contacted you, you have treated me badly. Firstly, somebody cancelled my listing for verifiably incorrect reasons and then secondly for failing to follow up on commitments made by two of your own customer assistants to resolve/explain the situation.

An additional point to add to the matter would be that even if the bike was not legal to be used on UK roads it would not be illegal to own it or use it on private land.

'sorry if this is on the wrong Board.

[iew-signed-books]

I know absolutely nothing about bikes but, judging from what you have been through, it would clearly be better to sell it on some other site. I guess you would know which one - many items get removed from eBay for legal, copyright, safety issues, and probably for a plethora of other reasons besides.