Community Platform Discussion

Community Platform Suggestions & Feedback

Hi all, This board is a place for Community users to share feedback about the Community platform. We want to have this board to allow for open conversations about the Community and any suggestions you may have for the Community platform. Please make ...

Unable to see feedback from buyer even though numbers increasing.

Has anyone else had problems seeing their latest feedback comments even when being able to see that the numbers are increasing?

Sellers sending worthless items - got name & address from electoral roll

Is anyone else experiencing this? I know it's from the electoral register as that's the only place that has my full name. The items are worthless (think 10cm a string, a single picture hook, a bag of glitter?!) and if they contain invoices they're fo...

Delivery from Shein!

So I've just had an eBay order of 3 whisks delivered after about 10 days. Sent from a fulfillment warehouse after being sent from China. The Yodel tracking even stated Shein! So I've paid nearly £6 for an item selling for around £1.50 on Shein. Altho...

Postage deducted from my earnings when buyer paid?

I got completely stung on an item listed with free P&P when the buyer opened up an item not received and ebay found in their favour, losing both the item and money from the P&P, so I immediately changed the P&P on items for sale to buyer pays, so thi...

Why has eBay taken away custom delivery for items 100-250 grams- costs more to send than item cost

Why has eBay removed custom delivery for items 100-250 grams. Now some of my paperbacks cost as much if not more to send then to but especially small digest size booklets.? Also magazine listing do not allow you to put down size so have ended up putt...

No reply from buyer

I put an item up for sale that was listed as broken. It sold and I messaged the buyer to be sure they had read the description and were aware it didn’t work.I got no reply after 24hrs so I cancelled the sale and relisted the item. A few days later it...

Buyer has put wrong address on label and will not collect from depot

Buyer has put an address on ebay label as a spar shop, Now claims shop will not accept the package. the package has been sent to post office depot. Buyer wil not collect. Wants me to redirect to another address. Is going away for a week

eBay seller support

I have just sold an item on eBay UK which the buyer paid for and the funda are held by eBay.The Post Office have tried twice to deliver the item without success and the buyer is not answering my messages.I contacted eBay via their chat and it became ...

Ebay asks for documentation for my sold items

I am looking for some informations about this matter hence it is frustrated already, i have about 5k payouts stuck on hold now and this makes my founds very low so i had to put my ebay seller account under days away until this is sorted out. Ebay MC0...

Resolved! eBay Protected My Account – A Positive Experience for Loyal Sellers

Hi everyone,I wanted to share a real experience that truly shows how eBay values and protects sellers who follow the rules.Recently, a buyer opened an INR (Item Not Received) case against me — even though the item had been delivered and I had full tr...

Excited to Learn and Grow – Seller from Pakistan

Hi everyone!I'm a seller from Pakistan and recently started getting more active in the eBay Community.So far, it has been an amazing experience — I've learned valuable tips just by reading through your posts.I’ve also started giving ‘Helpful’ votes t...

Account restricted indefinitely

Hi ive been permanently restricted for no apparent reason, I've sent of the documents such as proof of merchandise on several occasions and this morning was sent an email stating my account would be permanently restricted. I've had the account for ov...

cant see seller description

When i view an item the item description isn't visible,as soon as i scroll down to read about the item the description just disappears.If i cant read the description i cant/wont buy anything.

Resolved! Bidding

Hi , I've got a listing which will finish tomorrow evening . It's currently sitting on 0.99p with apparently 4 bids all from the same buyer and all for the same amount ! I'm confused as to how this can happen . Can anyone she any light of this please...

AMAZON BEATING EBAY

IS IT TRUE THAT AMAZON IS PUTTING EBAY IN TROUBLE NOW . WHICH I CAN BELIEVE AS EBAY ONLY CARE ABOUT GETTING THEIR FEES AND NOT THE CUSTOMERS. MY PAL PROVED THIS BY SETTING UP 2 ACCOUNTS THEN SOLD FAULTY ITEMS AND GOT BAD FEEDBACK BUT HEY, HE NEVER HA...

Selling bespoke paintings on eBay.

I wish to sell bespoke pet portraits on eBay. I have drafted an ad. but am foxed by how I get paid. Buy it Now would infer that I get the money right now but that is imposible with a bespoke painting as it wont be completed until after I have a photo...

Private accounts

Funny how all the private sellers are moaning about the recent changes on Ebay lately. So many are clearly business sellers who buy things to sell on Ebay. Private sellers should not have the same benefits as business sellers eg Able to send coupons,...

Does ebay now allow the sale of gollies?

A couple of months back I was banned for selling GOLLIES. So I reported sellers for the same "crime". Now it seems no matter how many times I report the ones selling gollies, no action is being taken. Anyone know anything I don't? (I get no joy from ...

postage costs

Just gone to list something today and the SD postage costs has risen by £1.00 from £3.38 to £4.48 ? What is going on.. is this just a glitch ? I only use Royal Mail as an option.. surely this can't be correct.

No V5

Hi everyone I have made a report to ebay many times regarding this issue and I keep getting a reply that 'the content of this report has been removed '. My issue is I was bidding on a van and eventually won it. The item description clearly stated tha...

Scam seller

I recently purchased a Panasonic Television from an ebay seller. He never responded to my messages and the television was never delivered. This seller has only recently registered with ebay. He already has three negative feedbacks and one positive. I...

New way of doing ebay is over my head

The new changes in Ebay have me confused and I don't know how to do things. I am used to listing the "old way" and found that I had ok sales, sometimes however the sales were slow. But this new way I find it all over my head as I am just a person who...

the ideal eBay....

After being here since Yahoo Auctions, which were great and bought by Ebay and destroyed,i have seen it go from a decent Auction site to an over priced sales site. so many scammers, loopholes and people out to make money and the main one is ebay.Buye...

Why are ebay using an invalid phone number for identity verification?

I have been trying to set up a new device for my partner and eBay is wanting to confirm identity. I get a message saying that I need to call 2086100157 and quote a security code which displays in the message. This phone number does not connect and al...

Looking for UK eBay users for my Master’s project survey

Hi everyone, I hope it’s alright to post this here. I’m currently a postgraduate student at University of Edinburgh conducting research for my Master’s dissertation. My study explores how UK consumers perceive buying second-hand products on eBay, foc...

eBay failed to protect my rights as a buyer

eBay's customer service proved to be completely inadequate and superficial in handling my dispute. Despite providing ample documentation to support my claim (including photographic evidence and message history), eBay ignored the evidence and made arb...

Simple Delivery

Why is Ebay again taking away seller choices.? I am not convinced that the prices quoted for delivery are the cheapest. It worked well before but yet again something has to change so Ebay can make even more money.I am fed up with the way things are g...

New eBay Payment rules, fees & (postage restrictions for sellers later this year)

Anyone else find these new rules are going to make eBay a lot worse? Feb-2025 - Fee for Buyers when purchasing - Surely this will limit sales and push buyers to other platforms. They say its to match with other sites, but seem to be missing the point...

Posts getting marked as "spam"

My post asking for help with EVRI has been marked as spam, how can I sort this?

Resolved! any buyers have order for Kelo.cote 15gm from seller?

I have order for kelo.cote 15gm under order no. 20-13149-68396. However I pressed a wrong key by mistakes to close the case. Now the seller request me to post back the products to China and told me she will refund me and give me the postage fee . The...