Hi everybody!
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Many thanks,
Your eBay Community Team
@lincolnshiremarine wrote:
Marco
I would really appreciate that. The item number is: 195499296166 Transom corner fenders.
Will you include this information too so it can be reviewed fairly.
The item showed the parcel was delivered on time, via the ebay tracking and on courier website. It was delivered to there safe place with a photo.
24 hours later the buyer message us to claim the parcel was stolen. We spoke to ebay customer service to advise what we should do. They advised to ask the buyer to raise an item not received case and to contact the courier to sign a form to confirm it was stolen. We also provide photo proof of the parcel.
We heard nothing back and no case raised with ebay, then we had a message form the buyer to say they would leave the worse feedback possible. We ask them again to kindly raise a case with ebay and help us with the courier and nothing back.
We did everything ebay told us to do, this has not happened to us before, and we feel it is unfair as we followed the procedure as per ebays advice.
Best wishes
Thanks for your reply, lincolnshiremarine.
Yes, that's no problem, I will send that for you right after the chat, and you can expect an update on it within 24-72 hours.
Thank you,
Marco
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